100% Satisfaction Returns Policy
At Angel.K Jewelry, we want you to be completely satisfied with each and every purchase. We believe that the creation of a bridge between consumers and world artists depends on high quality products and extraordinary customer service.
How do I return an item
Refunds will be available for 15 days from the day you receive your order. You must request a Returned Merchandise Authorization (RMA) number during this 15-day period to qualify for a refund.
To request an RMA number, just contact us via e-mail.
If your return is in any way a result of an error by Angel.K Jewelry, we will provide you with a prepaid return label and will happily refund all applicable shipping costs paid on the product(s) you are returning.
If the return is not the result of an error by Angel.K Jewelry, you will be responsible for all shipping and gift box costs incurred for the order and any costs associated with returning the item(s). Please send your return using a reliable carrier that offers tracking (such as UPS, FedEx, or Priority Mail). It is strongly recommended that you insure the package, as you will be responsible for ensuring that all items arrive at the returns center in their original condition.
If the return is not the result of an error by Angel.K Jewelry, will require the remaining items to be charged at full retail value. All associated shipment costs, including duties, customs and/or brokerage fees, are non-refundable and are the responsibility of the customer.
IMPORTANT NOTE: Refunds will not be issued if the returned products have been damaged or altered in any way before arriving at the Returns Center.
No refunds will be available after the 15-day returns period has expired.
When will I get my refund?
Credit for returned products will be issued within 7 business days of receipt of the returned merchandise using the same form of payment originally used for the order (except where other arrangements have been made, as in the case of gift orders). At this time we are unable to accommodate exchanges.
Important Notes and Restrictions:
- Refunds will not be available if the returned products have been damaged or altered in any way before arriving at the Returns Center.
- Angel.K Jewelry is not responsible for loss or any costs incurred (including freight, duties and taxes, or import fees) for items returned without an RMA number or to any address other than a Angel.K Jewelry Returns Center.
- No refunds or returns on custom orders.
- No refunds or returns on gift certificates.
- As a safeguard against potential abuse, Angel.K Jewelry reserves the right to deny a refund to anyone who has made what we determine to be excessive returns.
- Please note that gift box charges are not refundable.
For more information or any question you may have, contact us via email at firstname.lastname@example.org.
Requesting RMA Via Email
Submit an RMA request by emailing our customer service team at email@example.com. Please be sure to include your order number (which appears on your packing list), the name or Product ID of the product(s) that you would like to return, your name and email address, and the reason for the return (please provide as much detail as possible). You will receive a response from our customer service team with your RMA Number and any special return instructions, typically within three business days.
I haven’t received my order. Is it lost?
Be sure to indicate the complete and correct shipping address when you are placing your order. Angel.K Jewelry is not responsible for items that have not been received due to an incorrect address or change of address. If you have not received your order and would like to check the status, please contact our Customer Service Department at firstname.lastname@example.org (be sure to note your order number and email address, and verify the correct mailing address). A member of our customer service team will check our records to determine when your order was processed and shipped. Please note that any claims related to non-receipt of merchandise must be made within 15 days of the shipment date or within 7 days of the delivery date reported by the carrier (where applicable), whichever came first.
What happens if my item arrives damaged or incomplete?
At Angel.K Jewelry, your satisfaction is our priority. If you have received a damaged or incorrect item, or if part of your order is missing, please notify us immediately. The best way to report any problem with your order is to contact us. In your message, please include your name, order number, and email address, and provide as much detail as possible about the situation.
We will be happy to replace any damaged/incorrect items, assuming a comparable replacement is available, or provide you with a full refund, including all shipping costs.
Any products that might be missing from your order will be shipped as soon as possible at no additional charge to you. Do keep in mind that if you ordered from multiple regions, you will be receiving multiple packages. Please double check that the product or products that you believe to be missing from your order were not ordered from a different region than those products that you have already received.