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Frequently Asked Questions


If you have any further questions please feel free to contact us via email at info@angelkjewelry.com

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Orders


We’ve made it super easy to place an order at AngelkJewelry.com, you don’t have to create an account and we will never ask you to. But if you create a free account, you’ll be able to use your own Wishlist and keep track on your orders.

We want to make your shopping experience as simple as possible. If you would prefer to speak with a member of our lovely customer service team to help you place your order please call us using Skype (click here) or use the online chat.

Unfortunately not, however, if you no longer want your order, you can return it to us to receive a refund. Check out our full returns policy here.

Unfortunately not. We know how frustrating it is to not be able to get hold of an item once you’ve decided you want it, but unfortunately if everyone else wants it too we can sell out of it very quickly! To try and keep our online store as fresh and exciting as possible we do add new items each week, so you may well find something very similar!

Keep in mind that every jewel is unique and handmade and we only sell it once. If a jewel you like is out of stock, there’s no way to order it or ask for the same one.

Although it upsets us to think that your account might consider our emails as junk, sometimes they can end up going into your junk folder, have a look to see if we’re hiding in there and add us to your safe senders list to stop this from happening again.

It’s also worth checking the “Order History” on your account. If you do have an order number, check that your email address is correct. If, however, there is no recent order listed it means that your order has not been successful and you will need to try again.

Once you’ve placed your order we’ll send you a confirmation email containing all the details of your order.

It’s all rather easy to pay with a promo code but if you’re having difficulties, contact our customer service team and we’ll sort it out for you.

Ordering from Angel.K Jewelry is easy! Once you find an item you would like to purchase, simply click the “Add to Cart” button in that product’s description page. You can check the contents of your shopping cart at any time by clicking the “Cart” button at the top of the page.

If you decide to remove an item from your cart, just click “Delete” to the right of the product you would like to remove. You can also adjust the quantity of any product in your shopping cart. To do this, type in the new quantity and click on the “Update Quantity” button at the bottom of the shopping cart page.

Assuming the quantity you have requested is available, you will now see the adjusted quantities as well as your new subtotal (if you enter a quantity that is greater than the quantity available, your purchase quantity will reflect the maximum quantity available).

If you placed an order more than 10 days ago and would like to find out the status, please send an email to info@angelkjewelry.com and include your name, order number, and email address. A member of our customer service team will reply with information about your order, such as if it has been shipped, when it was shipped, or when we expect it to be shipped.

Your order request is promptly sent to our international fulfillment center(s) in the region(s) from which you have ordered. Therefore, it is generally not possible to cancel or modify an order once it has been submitted. However, if your order has not yet been shipped and you need to cancel or modify it, please contact us at info@angelkjewelry.com and we will determine if it will be possible to halt the fulfillment of the order. Please note that no order may be canceled or modified once it has been shipped. In those cases, you may follow the return instructions if you decide not to keep the product after having received it.

Angel.K Jewelry reserves the right to cancel an order any time before it has been shipped and the credit card charged if one or more of the following conditions applies:

  1. Product pricing error: Because Angel.K Jewelry offers a large array of items, a product may on occasion be listed with the incorrect price. If a product is purchased at a price that is lower than the correct price, we will, at our discretion, contact you for instructions prior to shipping the order or notify you of the outright cancellation of the order. In the event that the correct price should be lower than the price paid, we will adjust your charge and give you the lower price.
  2. Misuse or abuse of a gift certificate or promotion code, including any action prohibited by or in violation of the terms and conditions of that particular code. If you are unsure of the terms and conditions of a certain code, please contact us at info@angelkjewelry.com prior to placing an order.
  3. Billing information provided for the credit card does not match the information on file with the card issuing bank.
  4. Credit card declined by the financial institution.

PLEASE NOTE: The issuance of an order number or the receipt of a confirmation email does not serve as a guarantee that an order will be fulfilled. No order is final until a representative of Angel.K Jewelry has confirmed that none of the aforementioned conditions apply to that order

Delivery


We deliver worldwide.

If your order is being delivered outside the European Union you will be responsible for any additional fees or import duty. You will also be responsible for providing any additional information requested by customs. Unfortunately we can’t refund any duty that is paid on items that are faulty or unsuitable.

We’ll send you an email with all the information you need to track your order, so keep a look out for it!

Returns


We try to make sure that you are happy with all of the products we send to you, but if you ever do need to send anything back to us, it’s super easy Click here to read our Returns Policy..

Depending on how fast your postman is, it can take up to 10 days for your returned parcel to reach us. Once we have received your parcel we will refund your order as quickly as we can. Payment will be refunded within 15 days, most cases this will be sooner. (Please note that refund times are dictated by your card issuer and are outside our control)

We try to make sure that you are happy with all of the products we send to you, but if you ever do need to send anything back to us, just contact us and send a few pictures of the product and we’ll get back to you as soon as possible.

We’re sorry that you’ve been refunded the wrong amount. Contact customer service here with your order number and details and we will be happy to look into this as quickly as possible.

Currently we are not able to offer an exchange through the website but once your return is received your refund will automatically be processed.

Your return must arrive within 15 days of placing the order. If we receive your return after this date then we reserve the right not to refund you.

We are very sorry you have received a faulty item in your order. If this was not due to misuse or abuse of the product, please return this to us for a full refund. We will refund, via the original method of payment, the price paid for the item on the receipt. If this is the only item on your order we will also refund the delivery charge. Read our returns policy for full details.

Payment


For the moment we only accept payments via Paypal.

Our payment process is super secure. We don’t store your card details, we check to make sure the cardholder address matches the card you are using and work with Mastercard Secure Code or Verified by Visa for further personalised security checks. In fact – Angel K. Jewelry’s uses high-level SSL encryption technology – the most advanced security software currently available for online transactions.

If paying by card you’ll only get charged when your order is sent out. When you enter your credit/debit card information and click ‘Confirm Payment’ on the final review page, we simply authorise the payment to make sure that the details are correct and the necessary funds are available.

When this happens it may be that your bank or credit card company sets aside the funds needed for the order. They don’t give the money to us. They hold it in a special virtual banking place. Please be aware that if you cancel an order before it’s shipped, it may take some time for your bank or credit card company to process this and return the funds to your account. It’s not us keeping it from you. Honest.

PayPal payments are taken immediately.

We’re sorry that you’re having difficulties placing an order. Don’t worry, we’ll help you out, simply follow these three easy steps. Firstly check the billing address matches the address that your card is registered to (the address that is visible on your bank statements). Secondly check that the card number is entered without any spaces or punctuation marks. If you find that there is no option to make the payment for a particular item, then it is likely that the product has become unavailable. Thirdly, if after the first two steps you continue to experience issues placing an order, please contact our lovely Customer Services team via email on info@angelkjewelry.com

Other Questions


Unfortunately, we have no control over these charges, and can’t tell you what the cost would be, as customs policies and import duties vary widely from country to country. A good idea is to contact your local customs office for current charges before you order, so you are not surprised by charges you weren’t expecting. You will be responsible for providing any information required by customs to ensure the goods are cleared. Please note that we are unable to refund any duty paid on items returned to us that are faulty or unsuitable.

We try to make sure that you’re happy with all of the services we provide at Angel K. Jewelry, in the event that you need to complain, email info@angelkjewelry.com and we’ll do our best to make you happy again!

We want you to be happy with your purchase, but we know that occasionally you may want to return items. That’s why we have a 15 day returns policy. In addition, by law, you have the right to cancel the purchase of an item within seven working days of the day after the date the item is delivered. To cancel your purchase within the seven-working-day cooling-off period you will need to send the item to us, together with a letter telling us you wish to cancel. You will need to pack the cancelled item(s) securely and send them to us so that we receive it within seven working days of the day after the date that the item was delivered to you. We advise you use a recorded-delivery service for returning cancelled goods. Please note that you are responsible for the costs of returning the cancelled items to us (unless we sent you the wrong item, or the item is damaged or defective). We will issue your refund once we receive notice of your cancellation. This FAQ answer is not a complete statement of your statutory rights. For more information on your statutory rights, you should speak to your local Trading Standards office.